Should you have any complaint regarding the service you have received at the practice we operate a complaints procedure designed to investigate the issues raised and provide an explanation. If the Practice Complaints Procedure is not appropriate for the type of complaint you wish to make, you will be referred to the appropriate authority.
If you are not the patient, then due to confidentiality we will need the patient’s authority to disclose information. There is a space for this on the Complaint Form.
If the complaint is of a clinical nature one of our Partners will be appointed to investigate this and if it is administrative the Practice Manager will investigate the complaint. The complaint will be acknowledged within 3 working days of receipt, and usually answered within 28 days.
Please address your complaint to:Sue Thorp,
If you feel that your complaint has not been answered satisfactory, you can then contact:
Electronically using the commissioning board’s email address
Please write ‘For the attention of the Complaints Manager’ in the subject line.
0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays)
The Independent Complaints Advocacy Service (ICAS) is an independent organisation that can guide and support you through the complaints process. They can help you put your complaint in writing or come along to a meeting with you. However, they do not investigate complaints. Their contact details are:ICAS East Midlands